We've worked hard to make your internet banking experience easy. But we expect that you'll still have a question or two before you get started.
Here are some answers to frequently asked questions to help you get up and running. They will save you time. Your time matters more to us.
Don't see the answer you're looking for? Visit any of our branch locations or call our Customer Care Center at 1.877.Bangor1 (1.877.226.4671) to get the assistance you need.
Bangor Online
Question: How do I register for Bangor Online?
Use our account application to register for Bangor Online. You will receive your User ID and Password via a secure email.
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Question: Are there any requirements for opening a Bangor Online account?
In order to register for Bangor Online, you must have a checking, savings, deposit, investment, or loan relationship with Bangor Savings Bank. If you don’t have an account, you can apply for a deposit account online, or visit any of our branch locations.
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Question: During registration I enabled delivery options for a One-Time Passcode (OTP), what is a One-Time Passcode?
A One-Time Passcode is an additional password that you can choose to have sent to you by text message, phone, or email. When an additional passcode is needed, such as when you are accessing your accounts from a “public” computer, you will be able to select which delivery method you would like to use from the methods you enabled. If you do not have access to your phone or email, you can choose to answer the Challenge Questions you selected during account set-up instead.
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Question: What is the difference between setting a computer as Private or Public?
Our added layers of security help protect you and your account information, by requiring extra information to verify that it’s really you accessing your accounts. Should you have a personal computer that you use often to access Bangor Online, which you trust, you can set that computer as Private. Computers that are set as Private will only require your Bangor Online ID and password to login.
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Question: Should I allow pop-ups for Bangor Online?
Yes. Several features of Bangor Online will open in a new window. To enjoy the full functionality of your online banking, you will want to either allow pop-ups for each online banking session, or choose to always trust pop-ups from Bangor Online.
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Bangor BillPay
Question: How do I sign-up for Bangor BillPay?
Bangor BillPay is fully integrated with Bangor Online. To sign-up, simply login to your Bangor Online account, click the Bangor BillPay tab, and follow the directions to register.
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Question: What is required to open a Bangor BillPay account?
You will need a Bangor Savings Bank checking account in order to use Bangor BillPay. You can register multiple checking accounts to pay bills from various accounts. Don’t have a checking account? You can apply for one using our online application, visit any of our branch locations, or call us at 1.877.Bangor1 (1.877.226.4671).
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Question: How will I know when a payment is due?
Alerts and reminders are a feature of Bangor BillPay. You can select how you want to be reminded for each bill you have.
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Question: Can I receive my bill within Bangor BillPay?
Many institutions will allow you to register for electronic delivery of your bill, directly to Bangor BillPay. Now you can view and pay your bills from one convenient location.
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Question: What if my payee requires a check?
For payees that do not accept electronic payments, a check will be sent in the mail, scheduled to arrive on your due date. We recommend that you schedule the due date a few days ahead, to allow for processing time on the payee’s end.
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FinanceWorks
Question: What is FinanceWorksTM?
FinanceWorks is a free service that is part of your Bangor Online account. With FinanceWorks, you can aggregate all of your account information in one place, even accounts at other institutions. The categorization feature allows you to see where your money is going, and you can even set goals to help manage your spending.
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Question: How do I sign-up for FinanceWorks?
Simply sign-in to Bangor Online, click on FinanceWorks, and follow the instructions. Signing up is fast, easy, and free.
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Question: What transactions can I see in FinanceWorks?
For accounts that you enable, you can see all transaction activities. Whether it be purchases from your credit cards, or payments on a loan, everything is pulled together to give you one financial picture. Even BillPay is fully integrated, so that you can see where payments are being made and also when bills are coming due.
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Question: How do I set spending goals?
Spending goals are based on categories. To set a goal, select a category and decide what you want your spending limit to be. You can even receive alerts when you are close to or over your limit. And since categories are fully customizable, you can create a goal for just about anything.
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Question: What if I have a mix of business and personal accounts?
There is a separate list of categories for business expenses, making it easy to track your personal and business finances separately.
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